Finally!

Hooray, we have access to the Internet again…and what a frustrating several days it’s been!

Over a week ago, Judy decided to take advantage of an advertised offer to use an online computer backup service, without charge, for a month. It didn’t occur to her that uploading everything that was on her computer might put us over the usage limit for our satellite Internet contract…but it sure did.

To make a long story short, the satellite company…Wildblue…slowed down our access and periodically shut us down. This is supposed to happen until our usage averages below the maximum allowed. Thinking it would take a couple of days, we waited it out, but nothing improved.

Finally, I called the company and asked how long it would be, and they said it could be October 6th before our service returned to normal! That is the day our 30-day moving average is next calculated. After I regained consciousness, I told her that we couldn’t wait that long and that we would have to cancel their service and sign up with their competition. Those were the magic words. They reinstated our service and gave us a free month, along with their apologies. Not only that, but since we talked, our service has been faster than it’s ever been since we signed up in 2007.

After I catch up with everything again, I’ll get back to posting.